Frequently Asked Questions

Everything you need to know before getting started with KemoDesign.

What services does KemoDesign provide? +
We provide professional brand identity design, marketing visuals, complete website graphics, graphic design services, and photography & visual content production tailored to your business needs.
How does the order process work? +
After selecting a package and completing payment, you will receive a confirmation email. Our team will then contact you to collect project details, requirements, and timelines. Work begins once all required information is received.
How do payments work? Is it secure? +
You can pay by credit or debit card directly on this website, We do not store, process, or have access to your full payment card details. All payments are securely processed through Stripe, which is PCI-compliant and trusted by businesses worldwide.
Do I own the designs after delivery? +
Yes. Once the project is completed and delivered, you receive full ownership and unlimited usage rights for all final design assets provided under your selected package.
What is your refund and cancellation policy? +
Refunds may apply if work has not yet started or if the project is canceled before any design work has been delivered. Once work has begun or initial concepts have been shared, refunds are generally not available due to the customized nature of our services.

To request a refund or cancellation, please contact us in writing with your order details. Approved refunds are processed back to the original payment method and may take 5–10 business days to appear, depending on your bank or card issuer.
Can I request revisions? +
Yes. Each package includes a defined number of revisions. Revision limits and scope are outlined in your selected plan. Additional revisions may be available upon request.
Do you offer custom or one-time projects? +
Absolutely. If your project does not fit within our standard packages, you can request a custom quote. We’ll review your requirements and provide a tailored proposal.
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